Your information
Privacy Policy
This policy explains what Sandbox Hosting collects, why we use it, and the choices available to you when you browse the public site or use the dashboard and hosting service.
Information we collect
- Account information: contact details and authentication information needed to operate your account.
- Service information: selected games, server configuration, support requests, and operational logs needed to provide and protect the service.
- Billing information: payment and subscription details processed through our payment provider. Sandbox Hosting does not need your full payment-card number to provide the service.
- Public-site information: basic request and security logs used to keep the site available and safe.
How we use information
We use information to create and secure accounts, provide hosting, process subscriptions, respond to support requests, prevent abuse, troubleshoot failures, and meet legal obligations. We do not sell customer information.
Sharing
We share information only with service providers that help us operate the platform, such as payment, email, hosting, and monitoring providers, or when disclosure is required by law or necessary to protect people and systems.
Retention and deletion
We retain information for as long as needed to provide the service, resolve disputes, meet accounting or legal requirements, and maintain security records. You may request account closure or deletion through support; some records may need to be retained for legal or security reasons.
Your choices
You may request access to, correction of, or deletion of personal information associated with your account. We may need to verify the request before acting on it.
Contact
Privacy questions and requests can be sent to support@sandboxhosting.io.